F.A.Q.

FAQ – Frequently Asked Questions | green.one®

❓ Frequently Asked Questions

Expert support and information for your green.one® experience

🌿 CBD Basics

What exactly is CBD? +

CBD (Cannabidiol) is a natural compound extracted from the hemp plant. Unlike THC, it is non-psychoactive and does not produce a “high.” It is widely used in wellness for its potential to support balance and overall well-being.

Isolate vs. Broad-Spectrum vs. Full-Spectrum? +

CBD Isolate: Pure CBD (99%+). No other cannabinoids.

Broad-Spectrum: Contains multiple cannabinoids and terpenes, but 0.0% THC.

Full-Spectrum: Contains the complete range of hemp compounds, including trace THC (<0.2%) to trigger the "entourage effect."

Compliance: All products at green.one® strictly contain less than 0.2% THC, adhering to EU and German regulations.
How should I use these products? +

Important: To remain compliant with specific regulations, our products are sold for aromatherapy, botanical collection, or cosmetic purposes only. They are not marketed for consumption or inhalation.

🛒 Ordering Process

How do I track my order? +

All orders are shipped via DHL. You will receive a tracking link via email as soon as your package leaves our facility.

💳 Payment Questions

Why is PayPal unavailable? +

PayPal’s global policies currently prohibit the sale of CBD and hemp-related products, regardless of their legality. To provide a secure alternative, we have partnered with Viva Wallet, a licensed European provider that supports our industry.

📦 Shipping & Delivery

What are the shipping costs? +

Germany: €5.49 FREE over €70

EU Countries: €15.99 FREE over €150

Still Have Questions?

We are happy to help! Reach out to our team.

📧 Contact Us