Frequently Asked Questions (FAQ)

❓ Frequently Asked Questions

Everything you need to know about your green.one® order

🌿 CBD Basics

What exactly is CBD? +

CBD (cannabidiol) is a natural compound extracted from the hemp plant. Unlike THC, it is not psychoactive and does not produce a “high“. It is commonly used in the wellness sector and may contribute to general balance and overall well-being.

Isolate vs. Broad-Spectrum vs. Full-Spectrum – what is the difference? +

CBD Isolate: Pure CBD (99%+). Contains no other cannabinoids.

Broad-Spectrum: Contains multiple cannabinoids and terpenes, but 0.0% THC.

Full-Spectrum: Contains the full spectrum of hemp compounds, including traces of THC (<0.2%), to achieve the so-called “entourage effect“.

Compliance: All products at green.one® strictly contain less than 0.2% THC – in compliance with EU and German regulations.
What are these products intended for? +

Important notice: To comply with applicable regulations, our products are sold exclusively for aromatherapy, botanical collection purposes, or cosmetic applications. They are not intended for consumption or inhalation.

🛒 Ordering

How can I track my order? +

All orders are shipped via DHL. As soon as your package leaves our warehouse, you will receive a tracking link by email with real-time status updates.

Can I cancel or modify my order? +

Cancellations and changes are possible as long as the order has not yet been processed. Please contact us as soon as possible at [email protected]. After dispatch, our standard return policy applies.

How is my order packaged? +

All orders are shipped in neutral, eco-friendly packaging with no indication of the contents. Discreet, secure, and without external labeling – for your privacy.

💳 Payment

Which payment methods are accepted? +

We accept the following payment methods:

  • Credit card (Visa, Mastercard, Amex) via Viva Wallet
  • Google Pay & Samsung Pay
  • Bank transfer – bank details are sent by e-mail immediately after placing the order
Recommendation: For the fastest possible processing, we recommend payment by credit card or Mobile Pay – your order will be shipped the same day.
Why no PayPal? +

PayPal’s global “Acceptable Use Policy” restricts transactions for hemp and CBD products – regardless of their legality. To ensure a stable and compliant shopping experience, we rely on Viva Wallet, a licensed European payment provider specialized in our industry.

Is the checkout secure? +

Yes. Our entire checkout process is fully SSL-encrypted. Payment data is processed exclusively through Viva Wallet (PCI DSS-certified) and is never stored on our servers.

📦 Shipping & Delivery

Do you offer free shipping? +

Yes! We offer free shipping for Germany on orders over €29 and for all other EU countries on orders over €70. No code required – free shipping is automatically applied at checkout once your cart reaches the threshold.

🎁 Almost there? If your cart is just under €29, adding a small product is often enough – and shipping to Germany is free.
How much does shipping cost? +

Germany: €5.49 Free from €29 🎁

EU countries: €15.99 Free from €70

🛒 Tip: Add products to your cart until you reach €29 – shipping to Germany will then automatically be free. No coupon code needed!
How long does delivery take? +

Germany: 1–4 business days

EU countries: 3–5 business days

All orders are shipped daily. When paying by credit card or Mobile Pay, your order is usually dispatched the same day.

Are there restrictions on certain products? +

Yes. Shipping e-liquids to Austria is unfortunately not possible due to TPD2 regulations (§§ 1, 2a Austrian Tobacco Act).

Any questions?

Our team is happy to help – we respond quickly and without hassle.


📧 Get in touch

This document was last updated on April 12, 2026.