Frequently Asked Questions (FAQ)

❓ Frequently Asked Questions

Everything you need to know about your green.one® order

🌿 CBD Basics

What exactly is CBD? +

CBD (cannabidiol) is a natural compound extracted from the hemp plant. Unlike THC, it is not psychoactive and does not produce a “high“. It is commonly used in the wellness sector and may contribute to general balance and overall well-being.

Isolate vs. Broad-Spectrum vs. Full-Spectrum – what is the difference? +

CBD Isolate: Pure CBD (99%+). Contains no other cannabinoids.

Broad-Spectrum: Contains multiple cannabinoids and terpenes, but 0.0% THC.

Full-Spectrum: Contains the full spectrum of hemp compounds, including traces of THC (<0.2%), to achieve the so-called “entourage effect“.

Compliance: All products at green.one® strictly contain less than 0.2% THC – in compliance with EU and German regulations.
What are these products intended for? +

Important notice: To comply with applicable regulations, our products are sold exclusively for aromatherapy, botanical collection purposes, or cosmetic applications. They are not intended for consumption or inhalation.

🛒 Ordering

How can I track my order? +

All orders are shipped via DHL. As soon as your package leaves our warehouse, you will receive a tracking link by email with real-time status updates.

Can I cancel or modify my order? +

Cancellations and changes are possible as long as the order has not yet been processed. Please contact us as soon as possible at [email protected]. After dispatch, our standard return policy applies.

How is my order packaged? +

All orders are shipped in neutral, eco-friendly packaging with no indication of the contents. Discreet, secure, and without external labeling – for your privacy.

💳 Payment

Which payment methods are accepted? +

We accept the following payment methods:

  • PayPal
  • Credit or debit card (Visa, Mastercard), Google Pay and Samsung Pay via viva.com
  • Bank transfer to our German account – bank details are sent by e-mail immediately after placing the order
Recommendation: For the fastest processing, we recommend an instant bank transfer – we usually ship the same business day. PayPal or card via viva.com are the alternatives.
Can I pay with PayPal? +

Bank transfer is the preferred method, ideally an instant transfer. We email the account details after the order and ship once the credit arrives. PayPal is the alternative at checkout.

Can I pay by credit card? +

Yes. At checkout, choose “Pay securely with viva.com” and pay with Visa, Mastercard, Google Pay or Samsung Pay on the secure viva.com payment page. The payment is confirmed instantly and we usually ship the same day. We never store card data.

Is the checkout secure? +

Yes. Our entire checkout process is fully SSL-encrypted. PayPal payments are processed by PayPal (PCI DSS-certified), card payments by our payment provider viva.com. We never store payment data on our servers.

📦 Shipping & Delivery

Do you offer free shipping? +

Yes! We offer free shipping for Germany on orders over €39 and for all other EU countries on orders over €150. No code required – free shipping is automatically applied at checkout once your cart reaches the threshold.

🎁 Almost there? If your cart is just under €39, adding a small product is often enough – and shipping to Germany is free.
How much does shipping cost? +

Germany: €6.19 Free from €39 🎁

EU countries: €15.99 Free from €150

🛒 Tip: Add products to your cart until you reach €39 – shipping to Germany will then automatically be free. No coupon code needed!
How long does delivery take? +

Germany: 1–4 business days

EU countries: 3–5 business days

All orders are shipped daily. When paying by credit card or Mobile Pay, your order is usually dispatched the same day.

Are there restrictions on certain products? +

Yes. Shipping e-liquids to Austria is unfortunately not possible due to TPD2 regulations (§§ 1, 2a Austrian Tobacco Act).

Any questions?

Our team is happy to help – we respond quickly and without hassle.


📧 Get in touch

This document was last updated on October 15, 2026.